Dear Consumers,
You are kindly informed, that Standard Procedure of Receiving Complaints in Written Form has entered into force as of 1st of June 2011. In case of complaint, please request standard letter of complaint form at the bank and submit it filled out to the one of the following addresses:
-
Tbilisi, #2 Saarbruken Square
- I.Chavchavadze ave. #40
- Vaja-Pshavela ave.#25
- Rustaveli ave.#37
- Ts.Dadini ave.#90/15
- Tsereteli ave.# 73a
-
Kobuleti,Aghmashenebeli ave. #99a
-
Batumi, #78/88 Chavchavadze Avenue
-
Poti; #10 Agmashenebli Avenue
The Bank will do its best to consider your complaint as soon as possible and within 15 business days will submit a written reply at the address indicated in your letter.
We wish you a pleasant and successful day!
Service Quality and Consumer Protection Department
BTA BANK.
In order to obtain useful information on consumers’ rights please visit webpage of the National Bank of Georgia at
www.nbg.gov.ge/cp
and/or call at 832 2406 406 (hotline).
